Returns and Refunds

How we handle requests

Every return, exchange, or refund request is looked at individually, and the final decision is always up to CALACASE. We take the time to review each situation on its own, so please don't assume that a past outcome for someone else will apply to your order. Approval of a refund, return, or exchange is not guaranteed.

By placing an order with us, you acknowledge and accept this policy.

If something goes wrong

If your case arrives damaged or defective, or something just isn't right, please email us at support@calacase.com as soon as you can. Include your order number and a few clear photos if possible. We'll review what happened and let you know what we can do, which may be a repair, a replacement, a refund, or another resolution that we decide is appropriate.

Custom and personalized orders

Because custom and personalized cases are made just for you, they are generally final sale. If there is a problem with your custom order, reach out and we will take a look.

Refunds we approve

If we approve a refund, it will be sent back to your original payment method. Timing can vary depending on your bank or card provider.

Changes to this policy

We may update this policy from time to time, and changes may be made at any time. The version posted on our website is the one that applies. Nothing here limits any rights you have under applicable law.

Talk to us

Questions? We're happy to help. Email us at support@calacase.com.